Delivery
After ordering the goods within 1-2 hours (depending on when you placed the order), wait for the invoice by e-mail. We will send all notifications to the email address you provided on the registration form. Items will arrive at the address you provided within 2-4 days.
Shipping overseas
We send goods abroad by post according to the rates set by the post, depending on the weight of the shipment and the country to which it will be sent. If we are unable to deliver the product to you, we will ask you to wait until the product is in stock for 2 weeks. or we will offer a similar product. If you refuse to wait for the product or product analogue, we will refund you.
Delivery methods in Lithuania:
Delivery of goods in Lithuania, except for the Curonian Spit, takes 1-4 working days from receipt of payment. Weekend orders will be shipped on Monday. Delivery times are subject to change on public holidays. You can pick up the goods free of charge in Klaipeda by calling mobile phone: 86 1019 414, 86 7078 799 or e-mail. email info@naturalusmaistas.lt
Our products are delivered in cooperation with https://www.omniva.lt. The goods will be delivered to you by couriers Monday-Friday from 10 am. until 6 p.m. Before the courier arrives at you, he will contact you by phone. No. you provide on the registration form.
Shipments to Omniva self-service post machines are delivered Monday-Friday from 10 am. until 6 p.m. You can pick up the delivered shipment from the Omniva terminal at any time convenient for you. Shipments are stored at Omniva terminals for 7 days. If goods need to wait longer, be sure to let us know.
- By courier (up to € 40) - € 4.50
- Free via courier (over € 40)
- Pick up items (up to 40 €) Omniva.lt ATM - € 3.00
- Pick up items (over 40 €) Omniva.lt Post Office - Free
For wholesale, please contact us at the following address or telephone number: 8 610 19414. Email: info@naturalusmaistas.lt.
Returns & refunds
Return of goods takes place in accordance with 2001. June 29 By the Order of the Minister of Economy of the Republic of Lithuania No. 217 “On the Approval of the Rules for the Return and Exchange of Items”. If we receive a defective product, we will replace it with a product of the right quality, or reduce the price accordingly, or you will be able to return the product to us and get your money back for the product.
The returned item must be complete. You are responsible for the complete assembly and packaging of the item. If the item is not fully assembled and properly packaged, we or our representative will not accept the item for return. The item must be returned in the packaging in which it was delivered. The packaging must be undamaged, clean, properly prepared and packaged.
You return the goods by your own transport, unless the goods are returned due to the quality of the goods. When a defective product is returned, we undertake to pick up the defective product and replace it with a similar product. In case we do not have a similar product, we will refund the money paid for the product.
Liability
You are solely responsible for the accuracy of the information provided in the registration form. If you do not provide accurate data in the registration form, we are not responsible for the consequences. You are responsible for the actions taken using the e-shop. You are responsible for passing the identification code to third parties. If third parties use your identification code, you are responsible for the actions taken by the third party. We are not responsible for the information provided on the websites of other companies, even if you access these websites via links in the e-store.
In the event of damage, the guilty party will indemnify the other party.