Our overriding principle is that we treat all personal data as confidential. We comply with all relevant legislation including the DPA & GDPR. Our Data Protection Officer isresponsible for implementing policies to ensure legal compliance and to ensure that we maintain the high standards of confidentiality, privacy and security necessary to maintain the trust of our customers and all others with whom we work. Material Concepts Ltd ( Our sister company ) is registered with Companies house: Company number 07650139. The great majority of personal data we gather is required to fulfil our services. For customers and potential customers, we gather the data relevant to processing their orders and managing accounts such as name, address, email, phone numbers and website. This data is provided by our customers, suppliers and other affiliates related to providing the services. Reflecting the diverse nature of our customer base and the other contacts with whom we work, we hold ‘company contact’ and ‘private Individual’ information relating to the legal/billing entity with whom we trade. We also hold ‘person contact’ data relating to individuals within the organisation with whom we interact. (NB where we trade with a private individual, the company contact data may be the same as for the person contact.) We typically obtain data directly from our customers and contacts by phone, email or in person. We also obtain data from websites, enquiries, responses to marketing campaigns and publicly available sources. Third parties provide personal data such as where we are engaged by an agent on behalf of their client; in this case we check that consent has been provided by the subject to share the data. We do not hold data on children. Personal data and consent information is held primarily on our GDPR compliant systems and subject to our policies and safeguards. Material Concepts (MC) and our third-party system providers offer very high levels of system security. The providers are contractually required to manage all data in accordance with demanding confidentiality agreements.
We will not hold any personal data on you without your consent. If you withdraw your consent to hold a particular item of personal data, it will be amended or deleted as requested. If you request to remove all personal data, all records will be deleted at the next routine cleansing. We hope that you will consent to allow us to use your data occasionally for selected marketing purposes that are relevant to you. If so, we will ask you to specify the communication means you consent to receive. (As mentioned, any such communication will come only from us.) If you are unwilling to receive any marketing information from us at all, you may still allow us to hold the data purely for transactional purposes. In this case, we will communicate with you only in relation to orders or enquiries you place and related accounting matters.
We are obliged to keep personal data accurate and current. We wish to do this in any event to ensure that any correspondence is effective and to help us provide our services efficiently. Please notify us of any change to your personal data or consent to either your ‘person contact’ information or any related ‘company contact’ data that you are authorised to amend. To amend any data or consent, please send an email to firstname.lastname@example.org specifying the change required. This enables us to confirm your identity. If you do not have access to email, please write to us at Customer Service Team, 168-170 Battersea park road, Battersea, London SW11 4ND or call us on 020 7622 6495. We will then contact you to verify your identity before making any change.